Flamory provides the following integration abilities:
Flamory provides advanced bookmarking for Brimir. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.
For best experience use Google Chrome browser with Flamory plugin installed.
Flamory helps you capture and store screenshots from Brimir by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.
Here is how Brimir snapshot can look like. Get Flamory and try this on your computer.
Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface.
Received emails are converted to tickets, which can be assigned to agents.
Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of Brimir. Please contact us if you have different integration experience.