Flamory provides the following integration abilities:
Flamory provides advanced bookmarking for Live Site Help. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.
For best experience use Google Chrome browser with Flamory plugin installed.
Flamory helps you capture and store screenshots from Live Site Help by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.
Here is how Live Site Help snapshot can look like. Get Flamory and try this on your computer.
Live Site Help is a live chat widget that can be added to your website, enabling customers to request instant support without leaving your site.
Using the operator's application (available as a web app, for Windows and Mac OS X), your support team can handle multiple chat sessions and chat with other operators. Transfer documents and files, engage customers with pro-active invites and save leads with an offline form.
Create a custom pre-chat form and offer a customer service survey after chats. Create rule-based auto-replies and customised widgets to match your web site.
Additional features include shared web browsing, profile pictures, user blocking and more.
Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of Live Site Help. Please contact us if you have different integration experience.