OTRS Help Desk and Flamory

Flamory provides the following integration abilities:

Create and use window snapshots for OTRS Help Desk
Take and edit OTRS Help Desk screenshots
Automatically copy selected text from OTRS Help Desk and save it to Flamory history

To automate your day-to-day OTRS Help Desk tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

Screenshot editing

Flamory helps you capture and store screenshots from OTRS Help Desk by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Application info

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software, OTRS, no communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architechture OTRS makes it possible for service organizations to build a customized and powerful service management solution resulting in high quality service at minimal operational cost.

OTRS Help Desk is also known as OTRS. Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of OTRS Help Desk. Please contact us if you have different integration experience.