SmartSupport and Flamory

Flamory provides the following integration abilities:

Create and use advanced snapshots for SmartSupport
Take and edit SmartSupport screenshots
Automatically copy selected text from SmartSupport and save it to Flamory history

To automate your day-to-day SmartSupport tasks, use the Nekton automation platform. Describe your workflow in plain language, and get it automated using AI.

SmartSupport bookmarking

Flamory provides advanced bookmarking for SmartSupport. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.

For best experience use Google Chrome browser with Flamory plugin installed.

Screenshot editing

Flamory helps you capture and store screenshots from SmartSupport by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.

Here is how SmartSupport snapshot can look like. Get Flamory and try this on your computer.

SmartSupport - Flamory bookmarks and screenshots

Application info

SmartSupport is a cutting-edge knowledge base and community forum management platform. SmartSupport features help desk and web-self service capabilities including chat & call center, support ticketing system and more.

Equipped with a wide range of tools and features, SmartSupport helps agents and customers find the best possible answers in the shortest time. The platform offers: Troubleshooting Guides, Custom Templates, Forms, Alerts, patented Article Optimizer, robust Search Engine, Work Flows, and more.

The external knowledge base and forum interface features tags, support trees, natural language search and other tools for deflecting support inquiries. The platforms empower agents by providing quicker and more accurate answers and facilitating support content management. Use SmartSupport to train new employees, assist in-field agents, collaborate on content creation and support queries, and more.

Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of SmartSupport. Please contact us if you have different integration experience.