Flamory provides the following integration abilities:
Flamory provides advanced bookmarking for Yonyx. It captures screen, selection, text on the page and other context. You can find this bookmark later using search by page content or looking through thumbnail list.
For best experience use Google Chrome browser with Flamory plugin installed.
Flamory helps you capture and store screenshots from Yonyx by pressing a single hotkey. It will be saved to a history, so you can continue doing your tasks without interruptions. Later, you can edit the screenshot: crop, resize, add labels and highlights. After that, you can paste the screenshot into any other document or e-mail message.
Provide guided interactive self service that customers can traverse one step at a time along a decision tree like structure.
Your customer support consists of largely repetitive issues - but you can't get your customers to use self service? You have published knowledge base articles, FAQs, pdf documents - but the usage by customers is very low!
Yonyx helps overcome the two main problems of traditional self service:
1. It is hard for your customers to find the right articles.
2. Its harder still to go through them while skipping over sections not relevant to them.
Yonyx enables you to create guided interactive self service in the form of multimedia flowcharts, that customers can traverse one step at a time along a decision tree like structure. Issues not resolved can be escalated as a trouble ticket in your Helpdesk. In addition to giving you deep insights through traversal analytics this cloud based self service helps cut incoming calls by 20% to 40% while improving the quality of service delivered 24x7 from your website.
Integration level may vary depending on the application version and other factors. Make sure that user are using recent version of Yonyx. Please contact us if you have different integration experience.